Customer Service
To obtain the status of an order, enter the confirmation number and click Go!.Thank you for shopping with Brush Dance. We're proud of the relationship that we develop with our customers and want to hear from you. We receive so many wonderful letters telling us how our items have influenced lives – we appreciate every one of the people behind those letters and we love hearing from you.
If you have any questions about our items or about your order, you can write to us at orders@brushdance.com
A real person reads your email and will usually respond within just a few hours – unless you're a night owl. Give us as much detail as possible in your email so we can help you quickly and accurately the first time around.
Shipping
Orders are shipped from our Chicago-area warehouse within two business days of when we receive the order. Most orders are received a few days after that. We're responsible for a lot of things, but one of the things we're not responsible for is weather. If it's raining or snowing (or whatevering) around the country, your order may be delayed and we hope you'll understand that's outside of our control.
If you make a mistake when entering your shipping address or if you tell us (or UPS) that you'd like to change your address after the order has already been shipped, we're going to have to charge you $20 for the correction. You see, UPS charges us and while that might be kind of lame, that is the way it works, and we have to pass the charge on to you because we're a small company trying to do big things and we can't let those UPS fees get in our way. We hope you understand.
Canceling an Order
If you'd like to cancel an order that you just placed (or placed in the middle of the night or over a weekend), email us at orders@brushdance.com right away so we can cancel it. We'll do everything we can to stop the order from processing, but orders that are already in the shipping department of our warehouse cannot be canceled.
Returns
We don't accept returns and all sales are final. We agree that it's a bummer, but we can't really let you return a 2011 calendar in 2012, can we? Of course, if there's a manufacturer's defect, we'll do everything we can to make it right.
International Orders and US Territories
We love our friends all over the world – we really do. That's why we hate that we can't ship or bill orders outside of the US. In most cases, the shipping expense doesn't make good sense for our customers, the shipping time is long, tracking isn't always accurate, packages get lost, etc., etc., etc. The whole thing has us very upset because we love our friends all over the world, but we won't settle for less-than-perfect service. We'll keep looking at our options for shipping outside of the US and when we find the perfect solution, we'll shout it from the rooftops – or at least publish it on Facebook. (You've joined us on Facebook, right?)
Privacy Policy & Security
We're serious about this stuff – we know that you've trusted us with your personal information and we have a responsibility to keep it private. Brush Dance will never ever sell, rent, or give your personal information (including but not limited to your name, address, phone number, and email address) to other companies. The information we collect from you is used to provide you with an excellent shopping experience on the Brush Dance website. When you place your order with us or update your account information, these things are always done over a secure and fully encrypted server environment (SSL).
How We Use Your Information
We mostly use the information you give us to process your orders and give you the ability to track those orders. We sometimes use your purchase history to recommend related items and we sometimes use your email address to let you know about special offers we may have. You can always, always opt-out of email from us – except email with order confirmations, that would be silly.
About Brush Dance
For nearly 25 years, we have been combining the work of independent artists and photographers with the wisdom of teachers, poets, and other writers to create mindful calendar products.
Embrace Joy
Inspire Hope
Cultivate Love
Build Intimacy
Celebrate Life
Mindful Living * Mindful Days
